Kiran Varri is an experienced consultant in the fields of business excellence, customer experience (CX), and employee experience. With over 18 years of expertise in driving Six Sigma and business transformation initiatives, Kiran has successfully implemented improvements across various industries, including contact centers, hospitality, and retail. With a unique skillset combination, including design thinking, Six Sigma (Black Belt), lean, CX certification, agile methodologies, change management, and training mastery, Kiran seamlessly wears different hats as a mentor, consultant, coach, and trainer. Kiran's mission is to improve operational efficiency, enhance customer satisfaction, and drive sustainable growth by focusing on the three pillars of success: product, people, and processes. Kiran also actively supports industry-academia connect initiatives, contributes to the CX community through a YouTube channel, and has a vision to be a trusted leader in the field, empowering organizations to achieve excellence and deliver exceptional experiences.